At Empayar Buku, your satisfaction is our priority. We believe in our products and we hope you are having a positive experience with us!

Can I make an exchange?

Yes, exchange can be made within 7 days after purchased date from our physical store / online shop or within 7 days after you have received your item(s) for online purchase. (*subject to stock availability)

Term & conditions:

1. Only normal-priced item(s) are eligible for exchange. Shipping cost are borne by customers and we are not responsible for the returned item until it reach us.
2. Sale item(s) are NOT eligible for exchange. If customers insist to exchange sale item, customers have to pay the price difference between sale price and normal price.
3. Item(s) must be in their original condition – unaltered, unworn and unwashed with tag attached and in the original packaging. Items will be inspected once received.
4. Customers are allowed to exchange one time only to different size or colour (same design only).
5. Damaged/wrong/faulty items can be exchanged within 7 days. Any lateness will not be entertained and item(s) will be returned back to customers.
6. Wrong washing, storing or ironing method which may cause product damage will not be entertained.

Can I receive a refund?

1. Strictly NO REFUND, but customers are able to exchange normal-priced item(s).
2. Refund is only eligible if the purchased item is out of stock.
3. No refund on any defective items. We will do exchange only.
4. No refund on change of mind (not liking the item). But, we are willing to help on you on exchange.